• Returns must include your invoice included with your order.

• All full priced items must be returned to us within 14 days from the delivery date.

• All sale items must be returned to us within 7 days from the date of delivery.

• Return shipping is a varied fee and calculated in the portal. An Invoice will be emailed to you, once paid you can print the shipping label. Alternately you can choose your own carrier.

• All Outlet items are FINAL SALE and not eligible for exchange or refund.

• The item/s was purchased from SACHA DRAKE online.

• The return period starts from the delivery date, including items awaiting collection at a postal office. The return window is not extended based on the collection date, and it is the customer's responsibility to collect the item promptly.

• The item/s must be in their original condition, unaltered, no pins/tape attached, unused/unworn and unwashed, with all tags, labels and hanging ties still attached.

• Garments that have been soiled with anything including make-up, deodorant marks, cigarette smoke or body odour will not be accepted for exchange or refund & will be returned to sender.

If your return meets our conditions outlined above, you can choose to return for Exchange, Refund, or Store Credit.

Exchange

• Exchange your item for a different size in the same style or a different style of the same or lesser value.

• Note: If you want to exchange your item for another of higher value, please select 'exchange for store credit' and repurchase from our store.

Refund

• Refunds will be made in the same manner as original payment (excluding postage fee).

Store Credit

• Store credit will be issued in the form of a gift card and is valid for 3 years on future purchases. You will receive this via email.

• Clearance/Outlet Items marked as FINAL SALE in the product description are not eligible for Exchange or Refund unless deemed as faulty.

• Due to health reasons, Earrings & Makeup are not able to be returned unless faulty or wrongly described.

• You can submit a return for a damaged or faulty* item through our returns portal. You will be required to upload an image after selecting 'damaged or faulty item' as your return reason.

• We will review your request within 2 business days and notify you via email of next steps.

• Approved requests will be sent a free shipping label.

*SACHA DRAKE garments are made with luxury quality fabrics and need to be handled with care to ensure a long lifespan of that garment. Pulled threads are not the responsibility of the manufacturer. Please take care with jewellery, handbags, car seatbelts, and rough surfaces, all of which can rub and snag the fabric. Garments with pilling are not deemed as faulty. Always check the care label sewn into the garment for how to care for your garment. Any garments suspected to be faulty must be returned to SACHA DRAKE Head Office for review.

• You will be notified via email when we receive your item. We will aim to process your return within 2 business day.

• Please allow 7 - 10 business days for refunds to show in your account.

If your return meets our return conditions, we will process it via the original payment method.

AFTERPAY

If you want to exchange for something of the same value, you will continue to pay the original Afterpay order.

If you have paid via Afterpay, you will be refunded via Afterpay.

Please allow up to 10 business days for your funds to show in your account.

PAYPAL

Returns and exchanges will be processed via the original Payment method being PayPal.

If you have purchased a Full Priced garment IN-STORE, you are eligible to exchange it for another item or store credit within 7 days of purchase. We do not accept refunds on purchases for change of mind unless deemed faulty. We do not accept returns or exchanges for Sale or Sample product.

ONLINE refunds are to be processed through our Returns Portal here. You can exchange through our portal or at one of our 2 Brisbane Boutiques.